FAQ
General Questions
What types of ductwork do you fabricate?
We fabricate a variety of ductwork, including rectangular, round, and spiral ducts, as well as fittings like elbows, tees, reducers, and custom designs.
What materials do you use for duct fabrication?
We use high-quality sheet metal such as galvanized steel, stainless steel, aluminum, and occasionally copper, depending on the project's specifications.
Do you provide custom ductwork design?
Yes, we specialize in custom ductwork. You can submit your designs or consult with us to create ductwork tailored to your specific needs.
What industries do you serve?
We serve residential, commercial, and industrial clients, including HVAC contractors, builders, and DIY enthusiasts.
Ordering Questions
How do I place an order for custom ductwork?
Orders can be placed directly through our website. Simply choose a product or use our contact form to send us a message.
What's the typical lead time for fabrication?
Lead times vary depending on the order size and complexity but are generally between 3-7 business days. Rush orders may be available for an additional fee.
Can I make changes to my order after it has been placed?
Changes can be made within 24 hours of placing the order. Contact our customer service team immediately to make adjustments.
Is there a minimum order size?
We do not have a minimum order size. We cater to both small and large projects.
Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. Contact us for a quote if you're ordering large quantities.
Technical Questions
What is the maximum size of ductwork you can fabricate?
We can fabricate ductwork up to 58 inches in length and 58 inches in width. Contact us for larger custom orders.
Do you follow industry standards for duct fabrication?
Yes, all our products comply with SMACNA (Sheet Metal and Air Conditioning Contractors' National Association) standards.
Can you fabricate complex duct shapes?
Absolutely! We have advanced equipment and skilled technicians to handle even the most intricate designs.
Do you offer corrosion-resistant coatings?
Yes, we can apply corrosion-resistant coatings or use materials like stainless steel and aluminum for better durability.
What is the tolerance for your fabricated ductwork?
Our tolerances are typically within ± 1/8th of an inch, ensuring precision and a perfect fit.
Payment and Returns
What payment methods do you accept?
We accept all major credit cards, PayPal, and direct bank transfers.
Do you offer financing options?
Yes, financing options are available for larger orders. Contact us for more details.
Can I return custom ductwork?
Since custom ductwork is made to order, returns are not accepted. However, if there's a defect or error on our part, we'll remake the item at no cost.
What is your warranty policy?
All our products come with a 1-year warranty against manufacturing defects.
Do you charge a consultation fee for custom designs?
No, consultations are free. We're happy to help you finalize your design and specifications.
